VIP Support rejecting support tickets

  1. Critical
  2. Mike Brandonisio
  3. -
  4. Bugs & Issues
  5. -
  6. Friday, 10 December 2021
  7. -
  8.  Subscribe via email
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I opened a VIP ticket today and received this rejection.

Message not delivered
There was a problem delivering your message to [email protected] See the technical details below.


Technical data shows:

The response was:
Your email to group [email protected] was rejected due to spam classification. The owner of the group can choose to enable message moderation instead of bouncing these emails. More information can be found here: https://support.google.com/a/answer/168383.


This was a ticket opened FROM THIS WEB SITE.

Why would you NOT WHITELIST YOUR OWN TICKET SUPPORT EMAIL ADDRESS?

I have a paid license and want proper support.
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Uchiha Itachi Accepted Answer Pending Moderation
  1. Monday, 13 December 2021
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  3. # 1
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Hi, thanks for your feedback, and sorry for any inconvenience caused.
I will check the ticket system again and let you know.

Regards,
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Mike Brandonisio Accepted Answer Pending Moderation
  1. Monday, 13 December 2021
  2. -
  3. # 2
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What do you mean????
I will check the ticket system again and let you know.


How long has it been broken?
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