Hi,
I created a ticket last week but I haven’t received any answer, indeed my ticket doesn’t appear in my support account.
I just tried again to send a ticket in VIP area but I think that no message is sent even if a message warns me that the ticket has been sent...
So finally I sent you a message on FB Messenger but no answer, so my last chance is the forum, but honestly for a VIP support is not really serious
Lorenzo